Student Handbook

Shortcuts

Our commitment

To ensure that we provide assessment services that meet the needs of clients and industry, we employ sufficient suitably qualified and experienced Assessors, provide assessment services on site, using your equipment, in an environment that is familiar to you.

Prior to commencement—should RII Nationwide cancel training before it commences, you will be offered alternate dates (if the training is being rescheduled). If the assessment is not rescheduled or the dates offered do not suit you, you will not be charged.

Our service commitment

Assessment feedback is given on the day of the assessment.
Statements of Attainment/Qualifications are issued within thirty (30) calendar days of your completion.

RII Nationwide is an assessment only RTO. In the event that the student is unable to demonstrate competence in all or part of the unit, a suitable RTO that can provide training and assessment will be identified and the student referred to that RTO to complete the unit.

Unique Student Identifier

A USI is required at the time of enrolment. We are unable accept enrolments without this number or notification of an exemption.

The purpose of the USI is to enable the collection and storage of your records of participation in vocational education and training on a central database. Allowing you easy access to your records.

In the event that you are unable or unwilling to get a USI please visit the following website for further information on what to do to be able to participate in training.

For more information and to apply for you USI or an exemption go to: apply for you USI go to: https://www.usi.gov.au/students/get-a-usi

Obtaining a USI

Step 1
You will need to get one form of ID from the list below ready:

Medicare Card
Australian Passport
Visa (with Non-Australian Passport) for international students
Birth Certificate (Australian) *please note a Birth Certificate extract is not sufficient
Certificate Of Registration By Descent
Citizenship Certificate
ImmiCard

IMPORTANT: The details a student enters when they create their USI must match exactly with those shown on the ID.

Step 2
Then go to ‘Create your USI’ on the USI website and agree to the Terms and Conditions.

Step 3
Then click on ‘Create USI’.

Step 4
Then fill in some personal and contact details which must match exactly the details shown on your ID.

Step 5
You will then be asked to enter the details from you ID from the list above.

Step 6
You will be required to set your USI account password and questions for security purposes. More information about security check questions can be found on the Student USI check questions page.

Step 7
Your USI will be displayed on the screen.

Step 8 
You should write down your USI somewhere safe or enter it into your phone for safe keeping.

Step 9 
Students will also receive their USI by either email, phone or by mailing address (which ever they chose as their preferred contact method when creating their USI.

Admission and Entry Requirements

RII Nationwide requires that the student:

Can obtain a USI or evidence of an exemption
Can read and interpret workplace documentation
Can speak clearly and unambiguously in English
Has writing at the level required to complete workplace forms
Has the skills required to operate the machinery relating to the unit they are enrolling in
Has access to the required equipment and workplace to complete the assessment

Access and Equity

RII Nationwide upholds the principle that all applicants seeking to enrol are treated fairly and equitably and ensure that throughout the process of selection and admission, applicants are treated courteously and expeditiously.

RII Nationwide reserves the right to suspend from their training courses students who are:

Unable to actively participate in the course activities as a result of injury.
Disruptive
Affected by drugs or alcohol

Should this situation arise, immediate and discreet contact will be made with the client to discuss future training options for the individual(s) concerned.

Expectations of Students

To avoid any confusion in the future, the following expectations of behaviour are provided. Compliance with these expectations is required by all Students. Failure to do so may result in cancellation of your enrolment.

Abide by Copyright and Plagiarism laws and legislation.
Comply with workplace health and safety regulations at all times.
Comply with anti-discrimination legislation at all times. This includes but is not limited to equal opportunity, racial vilification and disability discrimination.
Comply with workplace harassment, victimisation and bullying regulations at all times.
Ensure that behaviour is of a level acceptable to the workplace at all times.
Complete assessment activities within agreed timeframes.
Communicate any difficulties with completion of assessment with your Assessor.
Inform your Assessor immediately should you be unable to attend due to illness or other reasons.
Inform your Assessor if you have a medical condition that may affect your participation.

Student Support

RII Nationwide is dedicated to providing a high standard of service to Students. You can contact your Assessor by phone or email during office hours. We endeavour to respond to Students as quickly as possible but you are reminded that our Assessors do have other Students.

Should you require further support, RII Nationwide can assist in identifying the appropriate support service as well as organising access to such services. Services referred to may include but are not limited to language, literacy and numeracy, counselling, etc. It should be noted that such services may attract an additional fee to be paid to the service provider. Such fees are the responsibility of the Student, unless your employer is willing to pay for costs incurred.

Should you, your workplace or your assessor identify that you require any additional support, we will work with you to develop to ensure that we provide or access the required support.

Competency Based Assessment

You are going to enrol into an assessment only pathway, requiring you to complete Assessments to demonstrate competency. On successful completion of assessment requirements, you will be issued a Statement of Attainment for the unit/s you achieved.

Assessment activities to be undertaken include:

Written/oral Assessments
Practical demonstrations

You will be given feedback on all Assessment Activities. Competency based assessment does not use a marking scale rather you are deemed “competent” or “not yet competent”.

Complaints and Appeals

RII Nationwide is dedicated to providing a high standard of service. Should you have a complaint or wish to appeal a decision made by the RTO, you are encouraged to do so by using the following processes:

Complaints

Complaints are the expression of the dissatisfaction with the quality or any aspect of the business operations and service, including nuisances, discrimination or similar against another person, inclusive of Students, Staff and Contractors.

The following are examples of issues for which you may lodge a complaint:

Enrolment
Assessment service
any other activities associated with the delivery of services
issues such as discrimination, sexual harassment, etc.

First instance:
You are encouraged to speak immediately with your Assessor. If you are not comfortable addressing the issue with the Trainer you are encouraged to contact the administration staff.

Second instance:
 If the issue is not resolved you are encouraged to either speak to or contact in writing the CEO.

Third instance:
 If the matter is still not resolved an independent third party will be requested to assist with resolution. Third parties may include relevant training representative(s), legal representative(s) e.g. Anti-discrimination board or other relevant personnel.

Outcomes of complaints will be provided to you in writing within fifteen (15) working days of the decision.

In the event that a complaint has been lodged, an Incident/Complaint Form must be completed and forwarded to the CEO immediately, even if the situation has been resolved to the satisfaction of all parties.

If it is going to take more than 60 days to review the complaint you will be notified in writing and how long it should take before a decision is made.

Appeals

Appeals are the expression of the dissatisfaction of a decision made by the RTO. There are various grounds for lodging appeal. These include, but are not limited to:

assessment results
refused refund
refused requests for an extension

Step 1
 If you are not satisfied with a decision made by the RTO, you must complete the Appeals Form – Part A and forward to the administration staff. (This should occur within five (5) working days of receiving the result).

Step 2
 The decision is to be reviewed by a different party other than the person who made the decision, findings of the review are to be summarised on the Appeals Form. You are to be advised of the appeals outcome within ten (10) working days. (This should occur within ten 10 working days of Step 2).

Step 3
 If still not satisfied with the outcome of the appeal, your appeal is to be reviewed by the CEO. The CEO who will send an acknowledgement letter to you, record receipt of the Appeals Form, then conduct the review. The CEO, if necessary will convene a review panel to thoroughly examine the appeal. (You are to be advised of the outcome in writing within ten (10) working days).

In the event that it is going to take more than 60 days to review the appeal you will be notified in writing and how long it should take before a decision is made.

Release of Contact Details and Information

To ensure that Registered Training Organisations meet the national standards and offer quality training to Students, ASQA conducts regular audits. The audit process involves a review of a training organisation’s Policies, Procedures, Record keeping and practices. On occasions ASQA may contact past and present training Students to conduct an interview to confirm that the organisation is complying with its obligations and providing a service which meets the needs of Students and industry.

For audit purposes and in the event of a complaint or appeal, ASQA may request to view your files. The purpose of this is to ensure the RTO is complying with regulations and standards. Upon request RII Nationwide is required to supply the following ASQA Student contact details including address, telephone numbers and email address.

Privacy Policy

RII Nationwide will collect information, manage, use it and disclose it in a way that complies with the Privacy Act 1988 (Commonwealth), as amended in the Privacy Amendment (Private Sector 2000).

RII Nationwide will:

Where information is provided by another person, ensure that collection has been authorised by the individual concerned, or by someone who is legally authorised to act on their behalf.
Only collect information by lawful and fair means and not in an unreasonably intrusive way.
Protect archived personal information from loss or unauthorised access, use, disclosure, or misuse and from inappropriate modification.

Results

You will receive your Assessment feedback and result on the day of your assessment.

Students who successfully complete all assessment requirements will be issued a Statement of Attainment within 30 calendar days of completion.

What if I need my Certificate or Statement of Attainment to be re-issued?

In the event of a lost or damaged Statement of Attainment, please complete the Change of Enrolment Information Form to request re-issuance of a Statement of Attainment and return with payment of $50 inclusive of GST.

Relevant legislation to be complied with Work Health and Safety Act 2011

The Work Health and Safety Act 2011 provides a framework for managing health and safety risks in Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant – this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: http://www.comlaw.gov.au/Series/C2011A00137

Occupational Health and Safety Act 2004 (Vic)

Occupational Health and Safety Act 2004 provides a framework for managing health and safety risks in the workplace. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant – this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: http://www.austlii.edu.au/au/legis/vic/consol_act/ohasa2004273/

Workplace Health and Safety Act 2020 (WA)

The Act provides a framework for managing health and safety risks in Western Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant – this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: https://www.legislation.wa.gov.au/legislation/statutes.nsf/law_a147282.html

Industrial Relations Act 1988

The principal objective of the Industrial Relations Act 1988 is the provision of a framework for industrial relations that supports economic prosperity and social justice. For more information visit: http://www.austlii.edu.au/au/legis/cth/num_act/ira1988242/

Privacy Act 1988

The Privacy Act 1988 makes provisions to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT). For information on privacy regulations in other states and territories, visit the https://www.oaic.gov.au/privacy/privacy-legislation/the-privacy-act

Copywright Amendement Act 2017

Copyright provides legal protection for people who express original ideas and information in certain forms. Amendments were made to the Copyright Act 1968 in 2017 to improve access to copyright material by people with disabilities. The Copyright Act protects the rights of the original owners of written material, visual images, music and moving images. For more information regarding the Copyright Amendment Act 2017, go to https://www.copyright.com.au/about-copyright/copyright-amendment-bill-2017/

National Vocational Education and Training Regulator Act 2011

This Act was introduced in 2011 to establish a consistent registration and accreditation framework for Vocational Education and Training, by applying nationally agreed standards. For more information visit: http://www.comlaw.gov.au/Details/C2014C00623

Equal Opportunity

New South Wales Anti-Discrimination Act 1977
Queensland Anti-Discrimination Act 1991
South Australia Equal Opportunity Act 1984
Victoria Equal Opportunity Act 2010
Western Australia Equal Opportunity Act 1984

The objectives of Equal Opportunity legislation are to encourage the identification and elimination of discrimination, sexual harassment and victimisation and their causes, and to promote and facilitate the progressive realisation of equality. For more information go to: https://www.ag.gov.au/rights-and-protections/human-rights-and-anti-discrimination/human-rights-scrutiny/public-sector-guidance-sheets/rights-equality-and-non-discrimination#:~:text=Under%20Commonwealth%20law%2C%20the%20prohibited,the%20Age%20Discrimination%20Act%202004

Australian Consumer Law (ACL) 2011

Australian Consumer Law (ACL) 2011 aims to provide an equitable, competitive, informed and safe market place. It makes provisions in respect to certain unfair or undesirable trade practices, and aims at regulating the supply of goods and services. For more information visit: https://consumer.gov.au/australian-consumer-law

Competition and Consumer Act (CCA) 2010

The object of the Competition and Consumer Act (CCA) 2010 is to enhance the welfare of Australians through the promotion of competition and fair trading, and through a provision for consumer protection. For more information visit: https://www.accc.gov.au/about-us/accc-role-and-structure/legislation-we-enforce

Student Handbook